Privacy & Return Policy Information

Shopping is easy, every time you add an item, your cart will show you your items updated with your new total. If you wish to edit or remove an item from your shopping cart, simply click on the {edit} option next to the words Purchase Summary, click the {remove} option and then choose  “update”, “continue shopping” or “checkout”.

Once you're done shopping, checking out is easy, simply click “checkout”, fill out the necessary shipping information and then click the “Proceed to Billing Information Form”. You will then be updated on your new total including your shipping and tax. If you wish to edit or change any information regarding your order, shipping information, you may do so now by clicking the {edit} option. When you are ready to continue to checkout, you will be asked to fill out your billing information and select you method of payment.
Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale.  We reserve the right to cancel orders that appear to be for resale purposes.

Ella Bleu Boutique accepts the following credit cards: Visa, Master Card, American Express and Discover.

Sales tax is charged only to states where Ella Bleu has a physical presence. Currently this is only in Colorado.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting www.ups.com, from there you can determine when your order actually leaves Ella Bleu. Note: tracking number may not be visible.

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

This privacy statement and policy applies to the online electronic commerce services to Ella Bleu Inc.

Ella Bleu Inc. has created this privacy policy for your information and protection.

If you wish to contact Ella Bleu Inc. with a question or comment regarding this policy, you may send email to info@ellableuboutique.com. In the event that you have a complaint or a dispute with regards to this policy, please read below for detailed information on who to contact and how. 

Ella Bleu is committed to protecting your privacy.  We believe that electronic security and customer privacy is necessary and therefore only use the personal information you provide to create a more personalized experience for you, as outlined below. 

The information you provide during registration is used only to provide you personalized services.  Account information that you supply will only be used to process requested transactions or to contact you regarding a particular transaction.  Ella Bleu may use purchasing information to generate aggregate reports to help determine how to improve our customers’ experience.  This data is anonymous and for internal purposes only.  Ella Bleu will not disclose customer information to any outside organizations without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violation the terms and conditions of our company, or where otherwise required by law or by legal process. 

The following may have access to the information collected on this site: Ourselves and our agents acting on our behalf who are contractually bound to keep individual and identifying information confidential.  Delivery services may only use supplied information for completing our delivery. 

We may also use your contact information to contact you about new products, features or special promotions.  If you wish not to receive such communications, you may remove yourself from our list by sending us an email to info@ellableuboutique.com.

Ella Bleu also collects simple user information by using data-tracking software to track what areas of the site are visited most frequently.  This gives us valuable information about those items in which our customers are most interested so we can try to provide a better shopping experience.

Ella bleu uses security measures in order to protect from the loss, misuse and alteration of information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Use of our ellableuboutique.com constitutes acceptance of these terms and conditions. Ellableuboutique.com may make changes to the information on our site or to services described therein, at any time and without notice. Ellableuboutique.com may change, move, delete or add to the site frequently.

All trademarks, service marks, trade names and photography are the property of ellableuboutique.com. No use of these may be made without the prior written consent of ellableuboutique.com except to identify the product or services of ellableuboutique.com. The products, logos, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of ellableuboutique.com and may not be used without permission. Our site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests is owned by ellableuboutique.com, a subsidiary of Ella Bleu Inc. You may not reproduce (except as noted above), publish, transit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in while or in part, any of the contents of this site. Any violation of this may result in legal action.

All communication, comments, feedback, suggestions, ideas or to the submissions offered to ellableuboutique.com shall be and remain the property of ellableuboutique.com. In turn, ellableuboutique.com shall be free to use the content of such communications (including ideas, inventions, concepts, techniques) for any purpose including development and/or marketing of goods and services. By participating in surveys, contest or promotions of this site or by requesting promotional information or updates, you hereby agree that ellableuboutique.com may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any submissions.

Products seen on ellableuboutique.com have limited availability and are subject to supply. Descriptions, specifications, colors and pricing are subject to change at any time and without any notice. Prices displayed on the site are quoted in U.S. Dollars.

Ellableuboutique.com may provide links or references to other sites, but is not responsible for the content of such other sites and shall not be liable for any damages or injury arising from that content.

By your use of this site, you acknowledge that use of this site is at your sole risk. That you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that ellableuboutique.com shall not be liable for any damages of any kind related to your use of this site.

Ellableuboutique.com shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site.

This site and its contents are displayed solely for the purpose of promoting ellableuboutique.com and its products and services. This site is controlled and operated by ellableuboutique.com , a subsidiary of Ella Bleu Inc. Ellableuboutique.com reserves the right to make changes to the information in this site or services described therein, at any time without notice.

You may terminate this agreement at any time. Ellableuboutique.com may terminate this agreement at any time without notice, and deny you access to the site if you fail to comply with the provisions of this agreement.

Orders placed Monday-Friday before 1PM MT will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 1 PM MT will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM MT will begin processing on the following Monday. Ella Bleu will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided from credit verification. We use U.S. Postal Service and UPS for delivery. We do not offer Saturday delivery. ***DELIVERY TIME DOES NOT INCLUDE SATURDAY, SUNDAYS OR HOLIDAYS***

Ella Bleu services the U.S.

We use U.S. Postal Service and UPS for delivery. We do not offer Saturday delivery.

Articles are accepted for credit or exchange if returned within 21 days or receipt for items that HAVE NOT BEEN WORN, ALTERED, OR WASHED, AND WITH ALL TAGS ATTACHED. All returned items must be accompanied by the original sales receipt. Gift recipients are entitled to a NON-REFUNDABLE merchandise credit. A full refund will ONLY be given if merchandise is not damaged upon receipt. Monogrammed and personalized gifts may not be returned unless they are damaged upon receipt.

• All sale or discounted items are final
• All lingerie items are final
• All hygiene products (including soaps) are final
• Items purchased online may not be returned or exchanged within the store and vice versa.

Please send your return or exchange to:
ELLA BLEU
C/O Returns
200 Quebec Street
Building 500-109
Denver, Colorado 80230

Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on our package, as we cannot accept responsibility for packages that we do not ship ourselves).

Ella bleu will gift box your order providing you fill out the box  at he time of checkout that says {Add any special instruction or comments}at the time of purchase.  Our gift box service includes a matte white gift box with our signature blue-and-white Ella Bleu Signature ribbon or a blue ribbon with white polkas and the item(s) wrapped in blue tissue inside the box.  You are asked at checkout to include a gift message if you desire.  This message is printed/written on a gift card, and included with the gift box.  The recipient will receive a blank invoice with the return/exchange form.

Customer Service
Regular Store Hours:
Tuesday-Friday 10:00AM-6:00PM Mountain Time
Saturday 10:00AM-5:00PM Mountain Time
720-859-3111

By E-Mail: Customer Service: info@ellableuboutique.com

By Fax:
720-859-9668

By Mail:
Ella Bleu
200 Quebec Street
Building 500, Suite 109
Denver, Colorado 80230

For all customer inquires please call 720-859-3111 during regular store hours.